PRIVACY POLICY
The Crystalfontz Privacy Policy is very simple - we never sell,
rent, or give your information to anyone. We ask for your phone
number when placing an order in case of a question or problem
when processing or shipping your order. Your email address is
required so we can send you your order confirmation and tracking
information once your order ships. Please be aware that without
the phone or email address information, we may be unable to contact
you regarding your order, thus causing a delay in processing or
shipping of your order. Back to top
PRICING POLICY
All prices, including quantity price breaks, are posted our web
site and may be subject to change without prior notice. All prices
are listed in US dollars. All Washington state residents will
be charged 8.1% sales tax, unless we are provided with your tax
ID (reseller number). Back to top
US PAYMENT METHODS
Crystalfontz America Incorporated accepts the following methods
of payment: Visa, MasterCard, American Express, Discover credit
cards, PayPal, FedEx COD (US only), Money Order, Cashier's Check,
and bank wire transfer. Back to top
INTERNATIONAL PAYMENT METHODS
Crystalfontz America Incorporated accepts the following methods
of payment from international (non US) customers: Visa, MasterCard,
American Express, Discover credit cards, PayPal, Money Order,
Cashier's Check, and bank wire transfer. All international orders
are subject to verification. We may not allow credit card payments
in certain circumstances. You will be contacted via email in these
instances.
For orders more than $100.00: wire transfer only. Back to top
PURCHASE ORDERS
Credit approval is required prior to placing a Purchase Order (PO). Terms are Net 30 days.
Minimum order requirement for terms are $100.00. For orders less than $100.00 there will be a
handling fee of $25.00 added to your order unless you place your order on our website with payment
via credit card, or prepay by check. Purchase order numbers can be referenced on orders placed
on our website. Custom design and special order items will require payment in advance.
For more information about placing Purchase Orders at Crystalfontz,
please contact
.
Back to top
RESELLER INFORMATION
Crystalfontz offers reseller pricing on our serial LCD bracket
kits* only. Reseller conditions are granted for quantities of
100 or more (mix and match). Please
contact
for reseller information and pricing. Crystalfontz does
not offer reseller pricing on our standard (parallel) modules.
*Crystalfontz 631 and 633 series - available in beige, black and Tux logos. Back to top
CRYSTALFONTZ STOCK AVAILABILITY
Unless otherwise noted, all items listed on our site are available
and ready for small order purchase. We carry large stock on some
items, and smaller stock on other items. Please be advised that
orders may have a 4-8 week lead time, depending on the size of
the order and the products' specific availibility. Back to top
BACKORDER NOTICE POLICY
The Crystalfontz web site is updated several times a week. Unless
otherwise noted, all items listed on our site are available and
ready for purchase. There may be cases where a large order prior
to your order buys out all in-house stock and the web site has
not been immediately updated that day to reflect the change. In
this case, we will call and / or email you to notify you of your
order status. Back to top
SHIPPING POLICIES
Crystalfontz uses FedEx for their excellent customer service,
fast and dependable delivery, and affordable international rates.
Please do not request UPS shipping. Back to top
SHIP and DELIVERY
Orders placed by 12 NOON Eastern Time (9am Pacific) Monday through
Friday will ship the same day. Orders placed after 12 noon EST
will be shipped the next business day. Orders placed Friday
after this time and over the weekend will ship on the following
Monday. We are shipping from Washington State, USA.
Please note: Domestic "overnight delivery" services (Priority
Overnight and Standard Overnight) on a Friday ship date will
be delivered on the following Monday. If you require Saturday
delivery, please make a note in the "Special Instructions" field
on the checkout page. There is a $10.00 additional charge for
Saturday delivery.
Package or COD refusal by the customer will mandate that FedEx ship
the package back to us. This will incur additional ship charges
that you will be charged for.
ADDRESS ACCURACY
Please enter your shipping information carefully -- addressing
errors incur a $10.00 additional charge from FedEx if they are
the fault of customer input. If we make the addressing error,
we pay this fee.
SHIP CONFIRMATION
A confirmation email will be sent in the afternoon or evening
of the day your order ships. The tracking number will be included
in the order summary. Please contact us immediately if you see
an error in your shipping information.
SIGNATURE REQUIRED
All packages are shipped requiring a signature on delivery.
You may contact FedEx directly at 1-800-GO-FED-EX or
www.fedex.com
to get a signature waiver for delivery without signature.
Please be advised that a signature waiver may void all insurance on
the package should the package not make it to the final recipient
(you) if left on a door step, porch, etc. In the case of a missing
package with no signature required, neither FedEx or Crystalfontz
will refund or re-ship the lost item(s).
DOMESTIC SHIPPING OPTIONS
FedEx COD service is available to US customers only. There is
a $7.00 surcharge for this service. If you would like to pay
via COD, please make a note in the "Special Instructions" field
on the checkout page. Additional charges apply for shipping
to AK, HI, and Puerto Rico.
INTERNATIONAL SHIPPING INFORMATION
International (non US) customers will be responsible for all
duties, fees, and taxes imposed by the local customs office
upon receipt of the shipment. Crystalfontz America does not
have any way of predicting these fees and taxes.
Package refusal by the customer will mandate that FedEx ship the package
back to us. This will incur additional ship charges that you
will be charged for. Please note that international shipping
back to us may be more than the ship quote TO your country.
PRODUCT WARRANTIES
All Crystalfontz displays are 100% tested at the factory. These displays
are sensitive electronic components, and must be handled with
care, especially concerning damage by ESD (electrostatic discharge).
Any returned merchandise must be accompanied by an RMA (return material
authorization) number. Please contact Crystalfontz technical support
to obtain an RMA.
Functional Defects - Crystalfontz shall, at its discretion, replace or
repair any LCD that is found to be functionally defective when
inspected in accordance to Crystalfontz's test procedures, for
a period of 30 days from the date of shipment.
Cosmetic or Visual Defects - Cosmetic or visual defects must be reported
and returned to Crystalfontz within 30 days of shipment.
Warranty shall be void under the following conditions:
signs of undue mechanical stress forced on the module.
broken LCD glass.
damaged LCD polarizer.
PCB eyelets damaged.
PCB conductors damaged.
circuit modified in any way, including addition or removal of components.
PCB tampered by grinding, engraving, drilling or application of coatings of
any kind soldering to the bezel or modifying the bezel in any way.
The liability of Crystalfontz is limited to replacement or repair
of the defective items on the terms set forth and shall not be
responsible for any subsequent or consequential events.
Life support - These products are not designed for use in life
support appliances, devices or systems where malfunction of these
products can reasonably be expected to result in personal injury.
Crystalfontz America, Incorporated customers using or selling
these products for use in such applications do so at their own
risk and agree to fully indemnify Crystalfontz America, Incorporated
for any damages resulting from such application.
LIMITATION OF LIABILITY:
Crystalfontz assumes no liability for the following:
(1) Third party claims against you or your company for damages.
(2) Overall product failure due to a Crystalfontz component.
(3) medical or life support device failure. Back to top
RETURN POLICY (RMA)
All of our product specifications (complete data sheets) are
available for download in PDF format from our product pages. Please
make sure that the product(s) you select will meet your project
requirements. There is a 30% Restock fee on returned non-defective
items. There are no other exceptions to this
policy, as we can no longer sell the unit as 'new' once it has
been out in the field. Refund amounts will be based the purchase
price.
All returns must have an RMA number issued by Crystalfontz. Please
contact
to discuss the nature of your problem or reason for return. We
do not issue RMA requests via the phone or through a post in our
forum. All RMA requests must include Customer name, invoice number,
and a complete description of the problem in the email.
RMA Numbers are only valid for 15 days from the date they are
issued. Please include your original receipt, RMA number, and
printed email showing the thread discussing your problem and the
Crystalfontz RMA issuance.
Crystalfontz will examine / test your RMA and email you with the status (credit
memo, ship out replacement, etc.) within 15 days of receipt. All
RMA replacement items will ship out via FedEx 3-Day. If you require
a faster ship option, the list rate for the service you select
will be charged LESS the normal rate for 3-Day service ($8.00).
The Customer is responsible for return shipping and insurance of the
item(s). Please make sure that your RMA number is on the shipping
label and that the package is packed well to avoid additional
damage due to shipping. Damage or loss incurred on the return
shipping is their responsibility of the Customer. Crystalfontz
will not refund or replace RMA items that are lost or damaged
during shipment to us.
International customers must pay for all return shipping and the shipping
costs incurred shipping a replacement unit. Discounted shipping
may apply for the replacement shipping (back to Customer), each
case is handled on an individual basis.
Once the returned item(s) are received, Crystalfontz will examine and
test the unit(s) to determine the best course of action -- refund,
repair, replace, or verify functionality.
Please note: modifying or damaging a product
in any way VOIDS ALL WARRANTIES and no refund or replacement will be
granted after inspection.
Crystalfontz offers cross-shipping of replacement items. Please call or email
customer support to arrange. Once the return is received and examined/tested,
a refund will be granted on the original order if applicable.
Please note: modifying or damaging a product in any way VOIDS
ALL WARRANTIES and no refund or replacement will be granted after
inspection.
Holiday Services
Crystalfontz company holidays affect shipping and technical support services.
To see our holiday schedule, please click here. Back to top
