Enter Part Number / Free Text, or
Power Search
Our Commitment
Your privacy is important to us. We do not share the personal information you give us with outside parties except as is necessary to process your order and when required by law. The personal information is transmitted securely using industry standard e-commerce security technology known as Secure Sockets Layer (SSL) encryption.
Types of Personal Information We Collect
To process an order, we require your name, shipping address, billing address, email address, one phone number, and payment information. A fax number is optional. We keep a history of your transactions.
How We Use Your Personal Information
We use your email address only to send order confirmation and shipping information, to reply to emails that you send us, and for opt-in mailing lists (such as Parts Change Notifications) to which you may subscribe. We call you only if a question or problem occurs with your order or if you ask us to call you.
How We Use Cookies
As is done with most websites, when you visit our website, a “web cookie” is stored by your browser on your computer's hard drive. This cookie allows us to distinguish you from other visitors to our site, making it possible for us to assist your website navigation, track items in your shopping cart, and remember information so you don’t have to re-enter it. To order online, your browser must accept our cookie.
If you have questions or concerns about our privacy policy, please contact sales@crystalfontz.com.
Crystalfontz products ship directly from our Spokane Valley, Washington, U.S. facilities to anywhere in the world.
We offer quantity discounts and allow two ship dates for a single order within a 60-day timeframe. For example, an order of 500 modules with special instructions to ship 250 modules on August 1 and 250 on October 1 (or sooner) qualifies for the 500-piece quantity discount price.
We understand the importance of engineering samples but to keep our pricing as low as possible we do not offer them at no cost. Instead, we offer single-piece ordering to accommodate our customers' needs for design purposes.
Prices are listed in US dollars and are subject to change without advance notice.
If you are a Washington State resident, you are charged state sales tax unless you provide a tax ID (reseller number).
| Credit Cards | We accept the following credit cards: Visa, MasterCard, American Express, and Discover.
All orders are subject to credit card verification. If the "Bill To and Ship To" addresses are different on your order, order processing may be delayed.
|
|---|---|
| Purchase Orders (P.O.) |
After your credit application is approved, you may place a "net 30 days" purchase order. Requests for P.O.s less than $100.00 will be charged a handling fee of $25.00. We charge late fees on outstanding balances over 30 days.
Special order parts do not qualify for Net 30 terms and will require advanced payment.
If a change or cancellation needs to be made to your P.O. it must be made within ONE WEEK of receipt of the P.O. and submitted in writing to sales@crystalfontz.com. |
| Other Payment Types | We accept PayPal for orders less than $200, and money orders, cashier's check, bank wire transfer, and electronic fund transfer for all amounts. |
| Credit Cards | For orders less than $100.00, we accept the following credit cards: Visa, MasterCard, American Express, and Discover.
All orders are subject to credit card verification. You will be contacted by email if there are any problems. If your "Bill To and Ship To" addresses are different on your order, order processing may be delayed.
|
|---|---|
| Other Payment Types | For orders greater than $100.00, we require wire transfer. For orders less than $100, we accept PayPal. |
Stock levels are based on an item's sales history. We fill most small quantity orders immediately. Out-of-stock notices with estimated ship date are updated on our website daily. If an item goes out of stock after you order it, we will call you or send an email. For large quantity orders, please check availability by calling toll free 888-206-9720 (8:30 to 4:30 PST) or sending an email to sales@crystalfontz.com. Some items may require 60 to 90 days lead time.
Shipping Carriers
We ship worldwide from Washington State, United States. FedEx is our preferred shipper. FedEx has excellent customer service, fast and dependable delivery, and competitive international rates. If you have your own FedEx account, we will gladly ship your order using that account. For more information (including package tracking, guarantees, and liability) call 1-800-GOFEDEX (1-800-463-3339) or visit http://www.fedex.com
Shipping Times
Most orders placed by 2 pm EST (11 am PST) Monday through Friday will be shipped the same day. Orders placed after this time will be shipped the following business day. Crystalfontz company holidays may delay shipping and technical support services. Our holiday schedule is here. Shipments can also be delayed when an address error or a package re-route must be resolved.
Charge for Package Returned or Rerouted
In addition to the original shipping charge, you will be charged for packages returned to us or that require rerouting if the reason is due to your error (for example, an incorrect shipping address) or refusal of a package.
Inside the US: Delivery Signature Options
Inside the US: Shipping Rates and Additional Fees
Shipping estimate is displayed on the "Shipping Details" tab after you select a "Shipping Preference" during online checkout. If the estimate is more or less than the actual cost, we will notify you by email and wait for your approval before shipping. Additional fees may apply for certain circumstances and options, including:
Outside the US: Delivery Signature Required
We ship by FedEx International Priority. "Signature Required" is on all shipments to all locations.
We will notify you by email of the grand total for your order including shipping charge and any additional fees. We will wait for your approval before shipping. Typical shipping charges for small orders (one pound or less) to Europe are $30.00 to $70.00 (depending on the country), and $24.00 to Canada.
Outside the US: Customs Clearance and Import Duties
Customs fees and import duties are your responsibility. Unfortunately, we cannot predict or prepay these fees. We will bill you for any duties and customs fees erroneously charged to us. Our customs forms are marked with HTS85312000. We will not mark a package as "Gift" or falsify values.
What is covered under warranty and for how long?
All products are covered under our limited warranty, which warrants:
If a product was damaged during shipping or the order is incorrect, you must notify us within 2 days of receipt.
What is not covered?
Warranty is void and no repair or replacement is granted under the following conditions:
LCD module circuitry is industry standard CMOS logic and is susceptible to ESD damage. Please use industry standard antistatic precautions as you would for any other PCB such as expansion cards or motherboards. To avoid damaging your LCD module, please read the “Care and Handling Precautions” in your product’s Data Sheet posted in PDF format on the product page.
What will Crystalfontz do for a defective product under warranty?
Crystalfontz will, at our option, (a) repair the product using new or refurbished parts or (b) replace the product with a new or refurbished product. “Refurbished" means a product or part that has been returned to its original specifications. We do not give refunds, credit memos, or allow offsets against invoices outstanding.
Disclaimer of Unstated Warranties
Limitation of Liability
Instructions for Returns
For warranty service, you must obtain a Return Material Authorization number (RMA) before returning a product.
Selecting the Part You Need
We have complete specifications in each LCD module’s Data Sheet. To ensure that an LCD module meets your requirements, please read the Data Sheet. Data Sheets in PDF format can be downloaded from the product pages. If you have any questions after reading the Data Sheet, we provide free technical support by email and phone (888-206-9720, 8:30-4:30 PST). Our knowledgeable Technical Support team is based at our facilities in Spokane Valley, Washington, US.
Types of Orders: Standard or Special
There are differences in the policy for standard product orders and special product orders.
Order Cancellation
Repair or Replacement for Defective Products
Products under warranty may be returned for repair or replacement. For more information on the warranty, please see our Limited Warranty. Before returning a product, you must obtain a Return Material Authorization (RMA) number. For more information, see the How to Return a Product section below.
If you have a defective product out of warranty that you would like repaired, please contact our Technical Support to discuss.
Returning Non-Defective Products
We will only consider requests for standard order parts within 30 days of receipt. There is a restocking fee of up to 30% of the purchase price depending upon the circumstances. Shipping charges are non refundable.
Special orderparts are not returnable.
You can avoid restocking fees by reviewing your order confirmation to ensure that the correct parts have been ordered. After 30 days of receipt we will no longer consider non-defective returns.
How to Return a Product
Products must be returned in the same condition they were received. For instructions on how to correctly package an LCD module for return shipping, see How to Prevent Damage During Shipping (PDF format).
You must obtain an RMA number through our RMA Form before returning a product. We do not issue RMA requests by phone or through our forum. When completing our RMA Form you will need the following information:
Upon receiving your RMA request, we will contact you for more information or send you an email with an RMA number. Sometimes our technical support team is able to help resolve a technical issue so the product does not need to be returned. However, when an RMA is issued, it is only valid for 15 working days from the date it is issued.
Receiving an RMA number does not mean that a warranty claim is approved. We must first receive and inspect the defective product. Once we complete our inspection we will send you an email with our findings. We are usually able to complete our inspection process within five business days of receiving the product.
You are responsible for return shipping and insurance of the item(s). Please make sure your RMA number is on the shipping label and any additional documents you include with the product.
RMA replacement products typically ship by FedEx economy. If you require a faster ship option, please let us know. You will be charged for the difference between the service you select and the rate for FedEx economy service.
