All returns must include an RMA number, which we can issue after you complete the form below. Your RMA number will be valid for 15 business days from the date of issue. We will notify you if any requested items are out of warranty; by default, such items will NOT be included in the issued RMA. The RMA number authorizes you to ship items back for evaluation—it does not guarantee acceptance. All returns are processed in accordance our return policy.

Packaging Requirements: Electronics must be shipped in static-safe packaging. with original product labels intact. Improperly packaged items or products with removed labels will not be accepted and void all warranty coverage.

Credit Memo Policy: We do not allow offsets or credit memos to be applied against outstanding invoices. If your company automatically creates credit memos for RMAs, before we will issue an RMA number, you must submit: 1) the original invoice number, 2) the amount of expected credit, and 3) a new purchase order for units of equal or greater value.

Restocking Fee: We encourage you to utilize our comprehensive pre-sale resources—high-resolution photos, datasheets, forum discussions, and direct consultation with our sales and technical support staff—to ensure you select the right product for your application.

A 30% restocking fee applies to all returns of non-defective merchandise. This fee reflects the actual costs we incur to process, inspect, retest, repackage, and resell returned items. Even products returned in unused condition require quality verification, repackaging materials, and updated inventory documentation before they can be offered for resale. All refunds exclude original shipping costs.

Submit Your RMA Request: Completing the form below will create a support ticket and send you an email invitation to our ticket system, where you can track your request, communicate with support staff, and upload supporting documentation.

Need Technical Assistance? If you need help getting your Crystalfontz display running properly, please contact our technical support team toll-free at (888) 206-9720 (U.S.) or (509) 892-1200.

RMA Request Form (bold items are required)