Returning Merchandise

All returns must include an RMA number, which we can issue after you complete the form below. Your RMA number will be valid for 15 working days from the date of issue. We will notifiy you if requested materials for return are Out of Warranty, by default they will NOT be included in the issued RMA. The RMA number does not mean we will accept the return, only that we will process your request in accordance with our return policy.

When shipping, please pack electronics carefully in static-safe packaging. Improperly packaged electronics will not be accepted. Also, removing product labels will void any warranty and such items will not be accepted.

We do not allow offsets or credit memos to be applied against outstanding invoices. If your company automatically creates credit memos for RMAs, then before we will issue an RMA number, you must submit: 1) the original invoice number, 2) the amount of expected credit, and 3) a new purchase order for units of equal or greater value.

We would like you to take advantage of all the product information that we provide (hi-res photos, datasheets, forum discussions, sales/support calls with our staff) pre-sale, so that you select the right product. A restocking fee is applied against any refund for non-defective merchandise since items cannot be resold as "new" once in the field. Refunds always exclude shipping costs.

Submitting an RMA request below will create a support ticket and an email invitation to login to our ticket system where you may follow the progress of your request, communicate with support staff, and add supporting documents.

If you need a walk-through to get your Crystalfontz display running properly, please call our technical support toll free in the U.S. at (888) 206-9720 or (509) 892-1200.

RMA Request Form (bold items are required)

Item 1

(all having same issue)

(if you need one to receive items we return to you)

(if you have your own name for this part and want us to reference it)

To issue an RMA we require photos showing the entire unit along with a photo showing the reported issue.