Export Compliance

Crystalfontz America, Inc. is committed to full compliance with all U.S. export control laws and regulations, including the Export Administration Regulations (EAR). The binding export compliance terms are in Section 17 of the Terms and Conditions of Sale. In summary:

• Restricted Destinations: Crystalfontz does not ship to or do business with embargoed or sanctioned countries, including but not limited to: Belarus, Cuba, Iran, North Korea, Russia, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine.
• Denied Party Screening: All orders are screened against U.S. Government restricted party lists, including the Entity List, Denied Persons List, and Specially Designated Nationals (SDN) list. We will not fulfill orders for any party appearing on these lists.
• End-User Statements: For certain international transactions, Crystalfontz may require an End-User Statement or additional documentation to verify the ultimate destination and application of our products.

Workmanship Standards

You can download Crystalfontz Workmanship Standard which outlines our acceptance standards.

Returns / RMA

Returns, refunds, restocking fees, and the Return Material Authorization (RMA) process are governed by the Terms and Conditions of Sale. See Section 10 (Returns of Non-Defective Products) and Section 11 (Return Material Authorization).

Request an RMA

Request an RMA number with the RMA Request Form. For more on the process, see How to Return a Product.

Packaging and Labeling Returned Product

• Pack the product as described in How to Pack Electronics Safely.
• Mark the RMA number on the outside of the package.
• Include any paperwork Crystalfontz America provides.

Defined Parts

A Defined Part (DP) is a part that has been configured with additional and/or different features from our standard part that requires work to be performed on the part in order to meet the specific requirements from the customer. The changes to the part creates what is referred to as a defined part and must have a new part number assigned to it for identification purposes.

Defined Parts are Special Orders. See Terms and Conditions of Sale, Section 15.

Customer Samples

Crystalfontz America recommends that the customer purchase physical samples of the DP for full functional review and approval prior to placing additional Purchase Orders for the purchase of the DP.

Upon Receipt of Samples

Customer should either:

State in writing in the DP support ticket their approval of the DP Configuration and Pricing based on their review of the sample parts.

OR

State in writing in the DP support ticket the issues they encountered with the sample parts. At this time, the process will begin again with the Crystalfontz America engineer working with the customer to redefine the part configuration and get approval on the new sample.

Warranty

The limited warranty, the disclaimer of other warranties, and the limitation of liability are part of the Terms and Conditions of Sale. See Section 12 (Limited Warranty), Section 13 (Disclaimer of Other Warranties), and Section 14 (Limitation of Liability).

All sales are EXW Spokane Valley, Washington, Incoterms 2020. See Terms and Conditions of Sale, Section 7. Carriers, handling fees, title and risk of loss, damaged or incorrect shipments, returned or rerouted packages, customs, and import duties are covered in Section 6 and Section 7 of the Terms.

Shipping Times

Most orders placed Monday through Friday by 2pm Eastern Time (11am Pacific Time) will be shipped the same day. Orders placed after that 2pm Eastern Time (11am Pacific Time), will ship the following business day unless placed during a company holiday.

Note: If any issues occur with a payment, we will contact customers by phone or email.

Rates

An estimate of the shipping cost is displayed during the checkout process based on the "Shipping Address" you provided. If the actual cost is different from the estimated cost, we will notify you by email.

Saturday Delivery

If you would like delivery on a Saturday please specify in the "Special Instructions" field at checkout. Please note that an additional fee will apply.

Delivery Signature Options

We use "Delivery Without Signature" unless you specify otherwise in the "Special Instructions" section when ordering.

Payment Methods

Accepted payment methods, credit terms, advance payment, late charges, and invoice disputes are set out in the Terms and Conditions of Sale. See Section 5 (Payment Terms).

Pricing

Quotations, pricing, quantity pricing, and scheduled shipments are governed by the Terms and Conditions of Sale. See Section 3 (Quotations and Pricing) and Schedule A (Order Reschedule Policy).

Minimum Orders

At Crystalfontz, we do not treat shipping as an afterthought. Unlike consumer electronics retailers, every display we ship—whether it is a single unit or a thousand—is packed using specialized anti-static (ESD) materials and impact-resistant boxing to ensure it arrives ready for the production line.

To sustain these high packaging standards, we have updated our fulfillment structure effective 1/30/26

• Minimum Order ($30.00): We strictly require a $30 minimum for online orders.
• Standard Shipping ($30 - $99): Orders in this tier ship via standard calculated carrier rates.
• Flat Rate Tier ($100 - $299): We offer a subsidized $15.00 Flat Rate for mid-sized orders to keep your prototyping costs predictable.
• Free Shipping ($300+): Large volume orders ship Free via Ground.

Production Sampling Policy:

Are you an OEM Engineer validating for a new product design?

We understand that production runs often start with a single unit. If you are validating for a project with an EAU (Estimated Annual Usage) of 100+ units, please support@crystalfontz.com directly. We can arrange evaluation samples that bypass standard webstore minimums.

Orders and shipping charges are governed by the Terms and Conditions of Sale. The minimum order value and shipping charges published on this page are the amounts that apply to online orders (see Section 4.3 and Section 7.6). See also Section 4 (Orders).

Crystalfontz America Privacy Policy

Last Updated: 10/09/2026

This Privacy Policy explains how Crystalfontz America, Inc. ("Crystalfontz," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit www.crystalfontz.com, create an account, place an order, request samples or support, return a product, use our chat, or subscribe to our email lists. Most of our customers are businesses and engineers, and this policy applies to the individuals whose information we handle, including business contacts.

Summary

• We collect the information needed to process orders, provide support, comply with export and tax laws, keep the site secure, and understand how the site is used.
• We do not sell your personal information for money. We do use advertising and analytics partners (such as Google, Microsoft, Reddit, and OpenAI) whose tags collect data about your visit. Under some state laws this counts as "sharing" for targeted advertising or a "sale." You can opt out at any time; see Your Privacy Choices.
• Depending on where you live, you may have rights to access, correct, delete, or port your information. See Your Privacy Rights.

Information We Collect

Information you give us.

• Account information: name, email address, password, saved addresses, and your order history.
• Order information: billing and shipping name, company, address, email address, phone number, optional fax number, purchase order number, special instructions, and a resale or tax-exempt number if you claim an exemption. Payment details are described under "How We Handle Payment Information" below.
• Support, sales, and returns: what you send through our contact, support, quote, sample, and RMA forms or by email, including your name, company, email address, phone number, part and serial numbers, project details, and any files you attach.
• Export compliance records: acknowledgments and end-use statements for certain orders, which can include your name, company, title, email address, phone number, country, intended use, signature, and the IP address and browser details recorded when you signed.
• Email subscriptions: your email address and the products you select for Parts Change Notifications, newsletters, and similar opt-in lists.
• Chat: the messages you type into our chat assistant and any contact details you provide.

Information collected automatically. When you visit the site we and our service providers collect your IP address, approximate location derived from it, browser and device type, operating system, referring site or search terms, the pages and products you view, links you click, items you add to your cart, the time you spend on pages, and similar usage data. We collect this with cookies, pixels, and similar technologies (see "Cookies and Tracking Technologies"). We also record your IP address and browser details when you place an order, sign in, or submit certain forms, for security, fraud prevention, and compliance.

Information from other sources. If you use "Sign in with Google," we receive your name and email address from Google. We import public Google reviews of our business, which can include the reviewer's name and photo. Our advertising and business-intelligence partners may tell us that a visit to our site came from a particular company.

How We Use Personal Information

• Process and ship orders, calculate tax and shipping, handle payments, and provide order confirmations and shipping updates.
• Provide technical support, RMA service, quotes, and samples, and answer your questions.
• Send you opt-in emails such as newsletters and Parts Change Notifications, and, if you opt in at checkout, order follow-ups, review requests, and reminders about items left in your cart.
• Screen orders against U.S. government restricted-party lists and meet export control, tax, accounting, and other legal obligations.
• Protect the site and our customers, including preventing fraud, abuse, and attacks, and blocking IP addresses that generate repeated errors or malicious requests.
• Measure and improve the site, understand how visitors find us, and measure and improve our advertising, including showing our ads on other sites.
• Identify the businesses that visit our site so we can follow up on likely interest in our products.
• Enforce our terms and resolve disputes.

Legal Bases for Processing (EEA, UK, and Switzerland)

If you are in the European Economic Area, the United Kingdom, or Switzerland, we rely on these legal bases: contract (to process your order and provide support); legal obligation (tax, accounting, and export control laws); legitimate interests (site security, fraud prevention, business-to-business sales and support, and improving our products and services, balanced against your rights); and consent (analytics and advertising cookies and marketing email, which you can withdraw at any time).

How We Handle Payment Information

When you pay by credit card, your card details are entered on our checkout page and sent securely to our payment processor, Authorize.Net, to authorize the charge. We keep the transaction reference and the last four digits of the card for your order record. We do not save your full card number or security code in our order records or database. Card details are entered on the final order review page and sent directly to Authorize.Net when you place your order. They are not saved in your session or in our order records. If you pay with PayPal, you enter your payment details on PayPal. If you pay by wire, ACH, check, or on credit terms, we keep the payment records needed for accounting.

Who We Share Personal Information With

We share personal information with service providers that act on our behalf, and in the other situations below. We do not share it for the purposes of their own independent marketing, except for the advertising partners described under "Cookies and Tracking Technologies."

• Payments and tax: Authorize.Net, PayPal, and Avalara (AvaTax).
• Shipping and address checking: FedEx, USPS, and other carriers, and Google (address validation).
• Email and customer communications: Mailchimp and Mandrill (email delivery, which can record whether messages are opened and links are clicked), Freshdesk (support tickets), and Yotpo (post-purchase review requests, if you opt in at checkout).
• Site operation and security: Cloudflare (content delivery and security), Google reCAPTCHA (spam and abuse protection on forms), Google (sign-in and chat), and our hosting and business systems providers.
• Analytics and advertising: Google (Tag Manager, Analytics, and Ads), Microsoft Advertising, Reddit, OpenAI, PostHog, and Apollo.io, described below.
• Government and legal: we send order party names and countries to the U.S. government's Consolidated Screening List service to screen for restricted parties, and we disclose information when required by law, subpoena, or court order, or to protect our rights, customers, or the public.
• Business transfers: if Crystalfontz is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We and our partners use cookies, pixels, tags, and similar technologies. A cookie is a small file your browser stores on your device. The categories we use are:

• Strictly necessary: keep you signed in, hold your shopping cart, and remember your consent choices. Our session cookie lasts up to 48 hours and our optional "remember me" cookie lasts 14 days. You can block these in your browser, but ordering and sign-in will not work.
• Functional: support features such as chat and email sign-up forms.
• Analytics: Google Analytics (GA4) and PostHog help us understand how the site is used. They collect usage data such as pages viewed, device and browser details, and approximate location.
• Advertising and measurement: Google Ads, Microsoft Advertising (UET), the Reddit Pixel, and the OpenAI Ads Pixel measure ad performance and may show our ads to you on other sites. For completed orders, we send Google Ads limited order and contact details (such as email address, phone number, name, and shipping address) so Google can match conversions to ads, and Google protects those details with hashing. Apollo.io helps us identify the companies that visit our site.

These vendors may collect and keep information under their own privacy policies. In addition to browser-based tags, we send Google Analytics a record of each completed order (an order ID, value, and items) from our server. That record does not include your name, email address, or other contact details.

Consent banner. We use a consent banner (CookieYes). If you are in the European Economic Area, the United Kingdom, or Switzerland, analytics and advertising technologies stay off until you opt in. In the United States and elsewhere, they run by default and you can opt out through the banner at any time. When you opt out, we configure our analytics and advertising tags to stop collecting data. Some Google services may still send limited, non-identifying signals that do not use cookies.

Your Privacy Choices

• Cookie settings: use the "Your Privacy Choices" link in the footer of any page, or the consent button on the page, to change your choices.
• Global Privacy Control: if your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of sharing your information for targeted advertising. We do not respond separately to "Do Not Track" signals.
• Marketing email: use the unsubscribe link in any message, or tell us through the contact form. We will still send transactional messages about your orders.
• Industry opt-outs: Network Advertising Initiative, Digital Advertising Alliance, Google Analytics opt-out add-on, and Google Ads Settings.

Your Privacy Rights

U.S. state residents. If you live in California, Colorado, Connecticut, Oregon, Texas, Utah, Virginia, or another state with a consumer privacy law, you may have the right to:

• know and access the personal information we hold about you and the categories of sources and recipients;
• correct inaccurate information and request deletion of your information, subject to legal exceptions;
• receive a portable copy of your information;
• opt out of sharing for targeted advertising, sale, and certain profiling; and
• not be treated unfairly for exercising these rights.

How to make a request. Email support@crystalfontz.com or use our contact form and tell us which right you want to use. To protect your information we will verify your identity by matching details you give us to our records, and we may ask for more information. An authorized agent may submit a request for you with your written permission. We respond within 45 days, and we may extend that once by another 45 days when allowed. We do not charge a fee unless a request is excessive. To opt out of sharing, you do not need to contact us; use the controls under "Your Privacy Choices."

Appeals. If we decline your request, you may appeal by replying to our response or emailing support@crystalfontz.com with the subject "Appeal." If you are not satisfied with the outcome, you may contact your state attorney general.

Categories of personal information (past 12 months).

We use sensitive information only to provide the services you request, so the right to limit its use does not apply. We do not knowingly sell or share the personal information of anyone under 16. California residents may also request information about disclosures to third parties for their direct marketing purposes under California Civil Code Section 1798.83 by contacting us.

EEA, UK, and Switzerland. You have the right to access, correct, erase, restrict, or object to our processing of your personal information, to data portability, and to withdraw consent at any time. You may also complain to your local data protection authority. Crystalfontz America, Inc. is the controller of your personal information. To use your rights, contact us as described above.

Canada and other countries. If your local law gives you rights over your personal information, such as access and correction, you may exercise them by contacting us.

International Transfers

We are based in the United States and store and process personal information on servers in the United States, and our service providers may process it in the United States and other countries. U.S. privacy laws may be different from, and may offer less protection than, the laws where you live. When we transfer personal information from the EEA, the UK, or Switzerland, we rely on your consent, on the transfer being necessary to carry out your order, or on standard contractual clauses or other safeguards recognized by law, as applicable.

How Long We Keep Personal Information

We keep personal information only as long as needed for the purposes in this policy and to meet legal obligations. In general: order, invoice, and tax records are kept as long as required for accounting, tax, and legal purposes (generally up to seven years); account information is kept until you ask us to delete it, unless we need to keep some of it by law; reminders about items left in a cart are kept for a limited period of up to 90 days; IP addresses blocked for abusive traffic are removed after 30 days of inactivity; and export compliance statements are kept for the period they remain valid and as required by export control law. When we no longer need information, we delete or anonymize it, or, if that is not possible, store it securely and isolate it from further use.

Security

We use industry-standard safeguards, including encrypted connections (TLS) on the site, encryption of order files we transfer to our business systems, and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password for your account and tell us promptly if you suspect unauthorized access.

Email Communications

We send marketing and notification emails only if you opt in. Every marketing message includes an unsubscribe link. Our email providers may use pixels and link tracking to see whether a message was opened or a link was clicked, so we can send more relevant communications and measure results.

Online Chat

Our chat assistant is provided through Google. Your messages, and the address and title of the page you are viewing, are processed by Google, and our team may review chat conversations for quality and support. If a chat is escalated to our support team, we may create a support ticket with your name, email address, and conversation in Freshdesk. Please do not enter payment card numbers or other sensitive information in chat.

Third-Party Sites and Content

Our site links to other sites, including social media pages and our forum. They have their own privacy practices, and we are not responsible for them. Anything you post publicly on the forum or in other public areas is visible to others, and the user name you choose is associated with your posts.

Children's Privacy

Our site is intended for businesses and adults and is not directed to children under 16. We do not knowingly collect personal information from children under 13, or sell or share the personal information of anyone under 16. If you are a parent or guardian and believe your child has given us personal information, please contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. We will post the updated version on this page with a new "Last Updated" date. If we make a material change, we will take additional steps where the law requires, such as notifying you or asking for your consent again.

Contact Crystalfontz America

If you have questions or concerns about this policy, or want to access, correct, or delete your data or use another privacy right, please email support@crystalfontz.com, use our online form, or write to us:

Crystalfontz America, Inc.
12412 East Saltese Avenue
Spokane Valley, WA 99216-0357
United States of America

Crystalfontz Minerals Sourcing Policy

Overview

Crystalfontz America, Inc. distributes display components and electronic modules, and performs value-added services including firmware programming, minor product modifications, and assembly. While we do not mine, smelt, or directly procure raw minerals, some of our activities may constitute manufacturing under the definition established by Section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act. This policy reflects our commitment to responsible mineral sourcing across our supply chain.

Policy Statement

Crystalfontz America is committed to making commercially reasonable efforts to support the goal of avoiding the use of conflict minerals — tantalum, tin, gold, and tungsten (3TG) — that directly or indirectly finance armed groups in the Democratic Republic of the Congo or adjoining countries.

To support this commitment, Crystalfontz requests Conflict Minerals Reporting Template (CMRT) declarations from our component suppliers as reasonably necessary and expects our suppliers to provide accurate sourcing information. For products we assemble or modify, we rely on declarations from the suppliers of the underlying components, as we do not independently process or refine minerals. We review these declarations in good faith, and when significant concerns are identified, Crystalfontz will work with the relevant supplier to address them. Supplier responsiveness to conflict minerals inquiries is a factor in our ongoing supplier evaluation process.

Crystalfontz will make a commercially reasonable effort to support customers conducting their own conflict minerals compliance programs and will provide available supplier declaration data upon request. This policy will be reviewed periodically and updated as needed to reflect changes in regulations or business practices.

Contact

For questions regarding this policy or to submit a CMRT request, please contact us at compliance@crystalfontz.com.

Policy Version 1.0 - March 2026

Product Longevity & Change Notification

At Crystalfontz, we understand that product continuity matters. Long design cycles and stable supply chains depend on components staying available, and we take that responsibility seriously.

We make every effort to keep our products available for as long as possible. When a product must be discontinued or significantly changed, we work to identify a suitable replacement and make that transition as smooth as we can for our customers.

When changes occur — whether due to component availability, supplier updates, or product improvements — we post notices directly on the affected product pages. These notices may include details about the nature of the change, affected date ranges, and recommended alternatives.

Stay informed

We recommend signing up for product notifications on any part you rely on. This ensures you receive timely updates about changes before they affect your design or production schedule.

Subscribe to Product Change Notifications

We recognize that last-minute surprises can be costly. Our goal is to give you as much advance notice as possible so you can plan accordingly, qualify alternatives, or build appropriate safety stock.

Questions about a specific product?

If you have questions about a specific product’s status or longevity, please don’t hesitate to contact our support team. We're happy to share what we know about expected availability and assist with finding the best path forward for your application.